So you like what you see on our website and you want to go ahead with an order. At Surf HQ we do not like hidden costs or skeletons in the closet. We certainly do not look to make money from postage charges. Any postage charges added are often subsidized by us and we certainly do not charge for packing. This doesn’t mean to say we skimp on P&P in fact the opposite. Using time and experience we have identified the very best & reliable courier services available. Unlike some of the other stack it high surf base outlets online we run by the following theory, pay peanuts and you will get monkeys so we only use the best, even if it does cost Surf HQ a tad more. The benefits are clear, reliable deliveries with minimal damaged; this means less hassle for everyone involved.
Please take the time to read the following
SHIPPING COSTS (if any)
If you are in any doubt about our delivery times and costs please feel free to call us. The last thing we want is for you to be waiting in all day for an order and it not turn up. At Surf HQ we will do our level best to offer the best postage solution that fits with you.
All delivery costs are based on the dimensions and weight of the order. Due to a competitive market many items will appear with free delivery but there will be acceptations, e.g. outlying regions for example Highlands, Islands, Northern Ireland and the Channel Islands, international deliveries and heavy, bulky items.
Surf HQ will look to dispatch your order within one working day of it being placed. If for some reason there is a problem with your order we will contact you first by phone or by email. It is usually better to leave a mobile phone number with your order for ease of contact
We primarily deliver on standard working days (Monday to Friday) but a Saturday delivery can be arranged (at extra cost)
Delivery to the Highlands, Islands and Northern Ireland are sent using Parcel 48 from the post office. This is a 2/3 working day delivery service. Larger items like bodyboards and surfboards will incur an extra charge of £5 per order.
Delivery to the Channel Islands are using Parcel force standard 2/4 working day delivery. Larger items will incur an extra delivery charge of £8 per order
Delivery to Europe, Please see our charges below for delivery to the rest of Europe
All orders sent on a one to two day service will require a signature for delivery. If you would like us to leave the item somewhere safe then please call us first before placing the order so we can come to an arrangement. Any items delivered back to Surf HQ due to non receipt of goods will be held until we hear from you and redeliveries will be charged at normal postage rates/
MAKE SURE YOUR DELIVERY ADDRESS IS CORRECT
You must provide the correct delivery details so that your order does not get misplaced. Surf HQ cannot take responsibility for incorrect details. Any loss of item due to incorrect details will mean the customer will need to seek to retrieve the item at their own cost. We will however do our best to help you to locate the item. Please call us if you have an issue
PROBLEM WITH YOUR DELIVERY
Surf HQ uses TNT or Royal Mail for most of our deliveries but in some cases we use Hermes too. Normally couriers will try to deliver at your chosen address and if there is nobody in they will try again the next day. If after two/ three attempts, the delivery cannot be made the courier will leave a card and return the parcel to your local office / depot. Any problems please contact us on 01209 844806 and we will chase the courier for you or give you all the details to contact the courier directly.
Surf HQ reserves the right to recharge the full delivery cost to resend an order if your order is returned to us due to the customer not taking delivery of the order
Any delivery problems must be reported within 7 days of the due date of delivery. All orders are checked before leaving our shop. If you have not received your order within 7 days of expected delivery date, then you must notify us within these 7 days. Any notification after the 7 days then we will not be responsible for the parcel and its location, we may not be able to claim for the parcel if it lost/stolen.
At Surf HQ we to go overboard on our packaging to prevent potential issues with damaged parcels. However, very rarely there can be the odd bit of damage to the box.
Please check the packaging carefully before signing for you parcel. If the box or packaging is damaged and you sign for as it received in good condition you could forgo your chance of a refund and our chance to get your order sorted with the courier. Some couriers will give you the opportunity to sign for the parcel as damaged or unchecked, make sure you understand your rights with the delivery driver before signing for damaged parcels